Frequently Asked Questions

Yes, you need to have a permanent U.S. residence to apply for the SKYPASS Visa card. This ensures the bank is able to verify your information for a credit card. Of course, you can use your SKYPASS Visa card worldwide.

Apply online or contact 24-hour Cardmember Service to apply by phone.

• Applicant with SKYPASS Number: Your name should match the name on your SKYPASS account.
• Applicant without SKYPASS Number: Your name should match the name on your passport.

Yes. If you do not currently have a SKYPASS number, one will be assigned to you. All of your SKYPASS miles will accumulate to one mileage account with Korean Air.

No, the primary SKYPASS Visa cardholder's name must match the SKYPASS member name and associated frequent flyer number. However, if you’d like additional cards for a family member, please contact us to request information.

You will receive notification of the status of your application within 7-10 business days.

View the card comparison chart for more details on the SKYPASS Visa Cards.

No, there are no mileage caps on any of the SKYPASS Visa cards.

Online statements will continue to be sent electronically each month. However, the month in which the lounge coupons and/or duty free discount coupons are to be sent, a paper statement along with coupons will be mailed to your mailing address on file. Please be sure to keep your mailing address up to date.

Call U.S. Bank Cardmember Service at 866-286-8472 if your call is regarding when you will receive your Coupons and annual Bonus Miles at renewal.

Call Korean Air Service Center at 800-438-5000 if you have questions regarding the use of a coupon you have already received.

No. All of your Korean Air SKYPASS miles will accumulate to one SKYPASS number, even if you have a personal and business card.

Miles will be awarded to the individual cardmembers only. With the SKYPASS Visa Signature Business card, all miles accumulated on employee cards will accumulate to the employee's SKYPASS frequent flyer account.